Recent Bad Reviews

“  They dont tell you everything and youll end up having issues with billing I signed up and canceled right after not even a week apart and received two bills robbery I would definitely not recommend and will definitely pass along my reviews on media not to join! ”

“  Atlanta Gas Light came out and cut our gas off "due to a leak near the gas gage". Did not inform us, did not leave a note on the door. Two days later when we ran out of hot water, we called to see what happened (yes, our bill was paid with auto pay weeks ago). After calling Gas South & getting no explanation as to why we were not notified, suddenly the line was fine, and they are sending a tech out to turn it back on? For 3 days in the month of November the gas was off and no one at either company thought it might need to be turned back on at some point? ”

“  I signed up with Constellation on a state of Georgia site, shortly afterwards I called back as my current contract with GNG was not to expire till after the Constellation service start date. I simply called Constellation and asked may I start service after my contract date expired with GNG, they said no problem, we can start later, and they'd cancel the application. Now I owe GNG $150 and you have to jump thru hoops to get the $$ from Constellation. ”

“  I switched over a month ago and never received any communication regarding the change over to them ”

“  SCANA must have done something to nullify my switch to Constellation so they could charge me more. I have no idea what happened. I got my first bill with constellation and then with no additional action got switched to SCANA again. How??? ”

“  4-5 days just to have someone removed a bullshit lock! No hot water, no stove for cooking! That's inhumane. ”

“  I recently had the unfortunate experience of dealing with Constellation, a gas company that falls far short of expectations in almost every category. From their unreliable service to poor customer support, there are several reasons why I would advise others to consider alternative gas providers.

First and foremost, the service provided by Constellation is notably inconsistent. Frequent outages and delays have been a common occurrence, leading to significant inconvenience. This inconsistency not only affects daily life but also raises concerns about the dependability of their supply, particularly in critical situations.

Moreover, the customer's experience is further undermined by unhelpful support staff. My attempts to resolve billing issues and service disruptions were met with long wait times and generic responses that did little to address the underlying problems. This lack of effective communication and support is frustrating and unacceptable from a service provider.

On top of the unreliable service and poor customer support, Constellation's pricing is often higher compared to other providers. Considering the quality of service they offer, the cost does not justify the experience. There are numerous other companies that provide more reliable service at competitive rates.

In conclusion, based on my experiences, I would strongly recommend exploring other options before considering Constellation as your gas provider. It's crucial to choose a company that values customer satisfaction and reliability, neither of which are evident with Constellation. Make sure to research and opt for a provider that better meets your needs. ”

“  Were charging us almost $2 per therm while advertising 79 cents per therm on their website. They told us we werent in an area that that rate is offered. Switched to another other company for the exact same location and voila, 79 cents per therm. Btw they all use Atlanta Gas company so the the rate offering is BS on Scannas part. Exorbitant. ”

“  Ive been trying to set up autopay from online, the app and by calling and still couldnt get to pay my monthly bill on time so I randomly sent money to them for the bill but they still cut my gas off. Im leaving them as soon as I can because they DONT CARE!! ”

“  This company got $26,000 of mine by mistake over a month and a half ago they have not sent the money back and keep saying that the check has not cleared. Theres nobody at the company that can help me get my money back and they just keep on giving me bull after dozens of phone calls ”