Atlanta Gas & Light Customer Reviews (April 2026 Update)

Updated: April 2026

The best review categories for Atlanta Gas & Light are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

CUT OUR GAS OFF FOR NO REASON?!

Atlanta Gas Light came out and cut our gas off "due to a leak near the gas gage". Did not inform us, did not leave a note on the door. Two days later when we ran out of hot water, we called to see what happened (yes, our bill was paid with auto pay weeks ago). After calling Gas South & getting no explanation as to why we were not notified, suddenly the line was fine, and they are sending a tech out to turn it back on? For 3 days in the month of November the gas was off and no one at either company thought it might need to be turned back on at some point?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— ATLGasLiteSUCKS! from Atlanta, GA on November 24th, 2025

Atlanta Gas Light is an inhumane company who doesn't care about their customers as their ad would have you believe

4-5 days just to have someone removed a bullshit lock! No hot water, no stove for cooking! That's inhumane.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Smoke from Kennesaw, GA on August 22nd, 2025

Rip off!!!!!

One of their techs turned my gas off and I went from Thursday to Tuesday evening without hot water or heat. I reported it as soon as I went to my door and there was a disconnect tag on my door. It was a blank tag. I called scana energy because that's who I pay to.. well they are the marketers. I called them 2 to 3x to report my mishap. They claimed my service wasn't disconnected and suggested that I call someone to come check my hot water heater. Ok ... exactly what I did. The HVAC contractor couldn't light my heater or find anything wrong with it. So he asked about my gas meteretc after going to find out if there were something wrong with it. The gas was turned off. So I paid for the reconnection and service charge. It was $225 waaaay more than my bill. And these crooks are too prideful to take responsibility for their tech making a mistake in turning my gas off. They say it was never disconnected. !!!!! I know I didn't have any heat or hot water! I had to boil my water on my electric stove and was cold in my house like the ac was on!!! They said they won't reimburse me!!! So I'm out $225 because of their butts! There's no one going around in the neighborhoods turning off people's gas! I wish there were other alternatives than using their services!!! Yes I'm highly pissed because things are expensive as it is without y'all ripping people off!!!!! That dang tech that y'all sent out knows there was something off about the number of the meter and of course y'all sent someone out after I paid to turn it back on!!! Talking about it wasn't disconnected! It wasn't then when he came out! TF!