Recent Bad Reviews

“  If you have another choice, make it. If not, keep ALL billing statements for at least 10 years after stopping service. Otherwise you may wake up one day to an email from Equifax stating that Gas South has reported your 8 yr old account as in collections.
1. April 9, 2025, I am notified by Experian and Equifax that a collection account has been reported by a collection agency called Transworld. I have never been contacted by them to dispute this debt.
2. I reached out to Gas South the same day via email. A Gas South representative responded and stated that the $500 debt in question was accrued from 2016-2017. This alone makes it ineligible for credit bureau reporting. Secondly, it is not owed at all.
3. I had Gas South service from 2016-2022 at the same address. It is absurd to suggest that somehow Gas South allowed a customer to carry a $500 balance that never got paid, month after month for 5 years! Especially when their own website states that past dude balances are subject to disconnection after going unpaid. By this policy, my service should have been disconnected in 2017, 2018, 2019,2020. But it wasnt. It was disconnected in June 2021. In order to reconnect, I had to pay the past due amount which I did and service was restored.
4. I paid all past due balance upon reconnection. Therefore, there was no $500 balance from 2017.
5. At no time did Gas South reach out to me using the same email I currently use that was also the email my account was established under. I never received a past due bill from 2017-2022 nor was I ever contacted by any collection agency in order to dispute the validity of this debt.
6. Rather, 8 years after this account allegedly becoming $500 past due, a collection agency reports this as a new unpaid debt. It is neither new nor is it an unpaid debt.
7. I have filed disputes with the credit bureaus and with the BBB. I will continue to pursue all available options until this matter is resolved. These companies have failed to follow the guidelines set forth in the FCRA and need to be held accountable. ”

“  After no missed payments for 23 years, I missed a payment due to an extended hospital stay and had my gas turned off. I owed less than $100, too. I received no notification of the disconnect. I was charged a reconnect fee and told it would be a few days to get the gas turned back on. I have no more sick time and have to work 2 jobs. It will be a long time before I can be at home to get this turned back on. Lots of needless cold showers in my future. I hate this company. Is this how you repay 23 years of loyalty? ”