Disconnect Reviews

“  They will cut you service off without notification by phone even with automatic payment setup. They would not take back the $25 disconnect fee and it takes 5 business days to reconnect. Shanesha is who I got to talk to and she would not work with me at all. Infinite Energy please listen to the phone call I had with her! She was aweful. ”

“  I canceled service May 6th they put me on the phone with person in another country that cant understand English therefore it didnt get canceled now theyre trying to say I owe over $120. Its not my fault I kept getting disconnected and it hey dont understand English !!!!!! ”

“  I lost my credit card and contacted Gas South to change the payment method through my Bank Account. On May 15 I got an email confirming that payments would now be coming straight out of my bank account. Then I got a letter (not an email) dated May 22 advising that they couldn't process the $33.41 check payment received on May 15, 2020, and that my new balance would include a $30 returned check fee. They advised I'd have to pay immediately to avoid being disconnected. I went into their Manage.GasSouth.com site immediately and paid $120 to cover the supposed overdue payment, returned check fee and anything other fee you might decide to add on. And again I signed up for auto payment through my bank account. The overdue matter was a mistake made by Gas South, but, do you know what, I didn't feel like arguing, but instead will change to another company and tell all my friends how how handle business. The lost card had also been used for other auto monthly payments, but those companies emailed me and were paid immediately with no fine or made up fee. Your Customer Service sucks. You can keep the $30. Maybe give it to some poor soul who lost their job through the Pandemic - fat chance. Your acting like a dictatorship, you thoughtless people. ”

“  Horrible company! They will send you a disconnect notice after only being 1 week late! And during a pandemeic to boot! If I could give 0 stars I would. Go with someone else! ”

“  Service disconnected the first time - after I had signed up for "autopay". Service disconnected second time, after again singing up for "autopay". Overcharged, hit with reconnection fees, then the rep set up an entirely new account, but remained billing me under first account. Autopay now corrected. My bank statement showed debits in excess of $250. Service disconnected 3rd time. Now they're writing me a reimbursement check in the next 45 days, so I will have to fork out almost $600 for 2 months of service. ”

“  Scana Energy is a nightmare to deal with. My disabled veteran father had Scana Energy and was planning to switch to a new provider. I called to find out when his fixed rate expired and the representative told me that he was welcome to switch providers and that his fixed rate was expired. He went ahead and switched and they sent him a $150 early disconnect bill. Suffice it to say he didnt pay. I called scana repeatedly to explain the situation. I talked to managers who assured me that the bill would be taken care of and not to worry. Two years later it shows up on his credit report as a collection that hadnt been paid month after month. Scana has single handedly tanked his perfect credit through lies and deception. Thank you Scana. You really treat our vets with the respect that they deserve. ”

“  So they cut of my gas with out disconnection notice on yesterday and want be able to reconnect until Tuesday. Please please stay far away from this company they don't care about their customers. I wish I could give them the lowest grade possible because they are just that pathetic of a company ”

“  After the final closing on our old home, I called the next day and requested gas cut-off. I was told the service would be disconnected in a few days and we would receive one final bill, which we did and we paid it. Then we got another bill the next month. Turns out they never shut off the gas or closed the account. When I called they refused to accept responsibility and wipe the bill from our account. Claimed that I "disconnected the call" before the request was complete. What??? Why on earth would I do that? They claimed that they had a recording that "proved" the call was disconnected. I asked could there have been a glitch in their system. They told me NO. Really? That's not at all possible? After years and years of paying every bill on time, they couldn't work with me to wipe this erroneous charge from our account. Customer blaming. Take responsibility. Complaints have been filed with the Better Business Bureau and Georgia Public Service Commission. ”

“  My service was disconnected for being two days late I forgot to pay lpaid my bill in full and then they said I had to pay a 150.00 dollar deposit and a70.00 reconnection fee .what a rip-off I talked to the service rep and he acted like he did not care I have been with this company for about 15 years but I am going to find another gas provider.Do not do business with this company or they will rip you off ”

“  I signed up on The Georgia Gas savings website and my gas was disconnected. They never notified Atlanta Gas about my order.

I am now stuck without gas service for 4 days and no one can help me. ”